Subscribe

Unsubscribe and refund

Cancel any time

Stopping Afriverse takes one text message. Below is how to cancel and how to ask for a refund.

How to cancel

Send the keyword for your operator, or reach us by email. Cancellation takes effect right away.

Telecel Users

Text UNSUB AFRI to 1042 and your subscription is cancelled straight away.

By email

Send us an email at help@afriverse-gh.com and we will assist you with cancelling your subscription.

  • Send from your registered mobile number
  • Cancellation takes effect immediately
  • No app or login needed
  1. 1

    Send the keyword

    Text the opt-out keyword for your operator to the short code shown above.

  2. 2

    Get confirmation

    You will receive an SMS confirming that your subscription has been stopped.

  3. 3

    You are unsubscribed

    Billing ends and no further charges are made to your mobile account.

Refund policy

You can ask for a refund within 30 days of a charge.

  • Refund requests can be made within 30 days of the charge you are asking about.
  • Send your request by email to help@afriverse-gh.com.
  • Include the mobile number you subscribed with and the date of the charge.
  • We confirm that we have received your request and reply with the outcome by email.
  • Approved refunds are returned through your mobile operator, the same way the charge was taken.
  • Any charge made after a confirmed cancellation is refunded in full.
  • Cancelling stops future charges. To get money back for a past charge, send a refund request.

Afriverse FAQs

Have questions about Afriverse? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my Afriverse subscription?
With your Afriverse subscription, you gain unrestricted access to a vast array of Afriverse content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to Afriverse?
You subscribed to Afriverse by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using Afriverse?
These subscriptions grant you unlimited access to all our Afriverse content and premium features during the active subscription period. Yes, Afriverse operates a subscription model (Telecel: GHS 1 daily), please refer to our relevant pricing information.
What platforms does Afriverse support?
Afriverse is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Afriverse platform or email us at help@afriverse-gh.com
How do I cancel my Afriverse subscription?
To cancel your subscription, you can do so by texting UNSUB AFRI to 1042 (for Telecel), or by emailing our customer care team at help@afriverse-gh.com.